Check out this Q&A with a US-based member of Bitsight's Customer Success team to learn about her role as an Bitsight Advisor & Customer Success Manager, her experience, and more.
Name: Ashley Ritrovato
Job Title: Bitsight Advisor & Customer Success Manager
Location: Philadelphia, PA
What do you do at Bitsight and how long have you worked here?
I am an advisor which means that on behalf of my clients, I collaborate with their vendors to provide Bitsight training and remediation strategy. I also provide high-level third party risk management strategy.
I’ve been at Bitsight for 2 years.
How did you get into Customer Success?
I started as an Account Manager at a tech startup in New York, called Adaptly. From there, I was promoted to Customer Success Manager. I have been working in the Customer Success world for SaaS companies ever since! I love building relationships and being a strategic asset for my clients. Every day comes with an opportunity to teach and learn.
What challenges you the most at Bitsight?
Staying up to date with all of our product releases! The product team constantly introduces new technologies and concepts to help our clients. Luckily, this gives me a lot of opportunities to learn and in turn, train my clients.
