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World-Class Customer Success and Support

We're with you every step of the way.

We're with you every step of the way.

Customer Service and Support

BitSight's Customer Success and Support services are provided at no charge. These services are free and part of BitSight's complete offering to make you successful.

Your Customer Success Manager (CSM) is your trusted advocate to ensure you realize maximum value with BitSight. They will guide you on the development of strategic and tactical roadmaps, understand your long and short-term needs, advise you on new product features, and help you achieve your strategic objectives.

From onboarding and adoption through operationalization and scaling, your CSM will be your partner to ensure you meet your goals. Through our experience with over 800 customers, we know what you need to successfully reduce risk across your business ecosystem.

Additionally, BitSight Academy is available to you to meet your on-demand education needs, from initial onboarding training to just-in-time eLearning videos, webcasts, podcasts, and more.

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Take advantage of a dedicated team to help you achieve your security and risk goals.

Take advantage of a dedicated team to help you achieve your security and risk goals.

Instantly connect with a Customer Support team member live whenever you need them.

Instantly connect with a Customer Support team member live whenever you need them.

Experience customized care with personal on-boarding and regular check-ins.

Experience customized care with personal on-boarding and regular check-ins.

Our response and resolution times for tickets are in the 90th percentile for all SaaS companies.

Our response and resolution times for tickets are in the 90th percentile for all SaaS companies.

Personalize your education plan by using BitSight Academy to learn at your own pace.

Personalize your education plan by using BitSight Academy to learn at your own pace.

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Learn how BitSight’s Enable Vendor Access feature allows customers to have data-driven, evidence-based conversations, making vendor risk management a more collaborative process.

This feature gives your vendors free access to the BitSight portal, plus a Customer Success Manager to help your vendors understand and remediate risks.

“BitSight has been great to work with, they are always very responsive and have one of the best post-sales support teams 
I have worked with.”

Director
IT Security in the Finance Industry at a $3B - $10B organization
Gartner Peer Insights