World-Class Customer Success and Support

We're with you every step of the way.

Accelerate Time-to-Value

BitSight's Customer Success and Support services are provided at no charge. These services are free and part of BitSight's complete offering to make you successful.

Your Customer Success Manager (CSM) is your trusted advocate to ensure you realize maximum value with BitSight. They will guide you on the development of strategic and tactical roadmaps, understand your long and short-term needs, advise you on new product features, and help you achieve your strategic objectives.

From onboarding and adoption through operationalization and scaling, your CSM will be your partner to ensure you meet your goals. Through our experience with over 800 customers, we know what you need to successfully reduce risk across your business ecosystem.

Additionally, BitSight Academy is available to you to meet your on-demand education needs, from initial onboarding training to just-in-time eLearning videos, webcasts, podcasts, and more.

100% Customer Focus

Proactive Partnership BitSight

Proactive Partnership

Take advantage of a dedicated team to help you achieve your security and risk goals.

Live Chat BitSight

Live Chat

Instantly connect with a Customer Support team member using our live chat feature whenever you need them.

Personalized Onboarding BitSight

Personalized Onboarding

Experience customized care with personal on-boarding and regular check-ins.

Rapid Response BitSight

Rapid Response

Our response and resolution times for tickets are in the 90th percentile for all SaaS companies.

BitSight Academy

On-demand Learning

Personalize your education plan by using BitSight Academy to learn anytime, anywhere, at your own pace.

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Improve Vendor Collaboration

Learn how BitSight’s Enable Vendor Access feature allows customers to have data-driven,
evidence-based conversations, making vendor risk management a more collaborative process.

This feature gives your vendors free access to the BitSight portal, plus a Customer Success
Manager to help your vendors understand and remediate risks.



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Meet Some of Our Customer Success Team Members

Patrick Puentes Customer Success Manager at Bitsight Technologies

Patrick Puentes

Customer Success Manager

Originally from Albany, NY, Patrick moved to Massachusetts to attend Holy Cross where he was a double major in economics and psychology, and still found time to play baseball. He has been living in Boston ever since. Prior to BitSight, Patrick worked at Veracode in Burlington, MA, where he had multiple Customer Success roles spanning across many different account types and sizes.

"Some of the largest companies in the world look to BitSight for instruction on how to manage third party risk. Because Security Ratings are a relatively new industry, and BitSight is the leader in this industry, I am challenged on a daily basis to provide our customers with this guidance."

Nurah Muhamad Senior Customer Success Manager at Bitsight Technologies

Nurah Muhamad

Sr. Customer Success Manager

Nurah’s professional experience includes working at EverQuote and HubSpot, where she managed customer relationships. Although her background includes IT, retail, and analytics, her passion lies in helping clients grow and see success. Outside of work, Nurah is an avid traveler and a huge foodie—she loves to cook and enjoys craft cocktails and whiskeys (especially scotch from the Highlands).

“I enjoy the constant release of new product features that our Product team pumps out. Some are the result of the feedback we get from our customers, so it’s a great feeling to close the loop with customers and working with them to get more from the product.”

David Gardner Sr. Customer Success Manager at Bitsight

David Gardner

Sr. Customer Success Manager

David has spent many years working as a Sales Engineer and Tech Support at tech startups. He has been with BitSight since December of 2015 and is passionate about helping customers get the full value of BitSight. 

"My favorite thing about working at BitSight is helping new customers understand new ways of utilizing our tools that they hadn’t even considered prior."

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Our Global Presence

BitSight Boston Office
Boston, MA, USA
BitSight Office Raleigh, NC
Raleigh, NC, USA
BitSight Office Lisbon, Portugal
Lisbon, Portugal
BitSight London, England
London, England

“BitSight has been great to work with, they are always very responsive and have one of the best post-sales support teams 
I have worked with.”

Director, IT Security in the Finance Industry at a $3B - $10B organization
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Connect & Learn

BitSight Security Ratings Platform

Go To Portal

Resource Center Bitsight Technologies

Resource Center

Go To Resources

Have you had a BitSight Report sent to you?

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Request your Security Rating Snapshot to find the gaps in your security program.

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Like what you see?

Join our global Customer Success team.

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