World-Class Customer Success and Support

We're with you every step of the way.

BitSight's Customer Success and Support services are provided at no charge. These services are free and part of BitSight's complete offering to make you successful.

Your Customer Success Manager (CSM) is your trusted advocate to ensure you realize maximum value with BitSight. They will guide you on the development of strategic and tactical roadmaps, understand your long and short-term needs, advise you on new product features, and help you achieve your strategic objectives.

From onboarding and adoption through operationalization and scaling, your CSM will be your partner to ensure you meet your goals. Through our experience with over 800 customers, we know what you need to successfully reduce risk across your business ecosystem.

Additionally, BitSight Academy is available to you to meet your on-demand education needs, from initial onboarding training to just-in-time eLearning videos, webcasts, podcasts, and more.

Maggie Fitzgerald

Customer Success Manager

Location: Boston, MA

As a Customer Success Manager, Maggie is responsible for ensuring high levels of satisfaction, adoption, and expansion of the use of BitSight products. She loves working closely with customers and internal teams to engage customers and help them find the greatest value in their investment.

For fun, Maggie enjoys trying out new restaurants with a book in hand or a group of friends!

David Gardner

Sr. Customer Success Manager

Location: Boston, MA

David has spent many years working as a Sales Engineer and Tech Support at tech startups. He has been with BitSight since December of 2015 and is passionate about helping customers get the full value of BitSight.

"My favorite thing about working at BitSight is helping new customers understand new ways of utilizing our tools that they hadn’t even considered prior."