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World-Class Customer Success and Support

We're with you every step of the way.
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Accelerate Time-to-Value

BitSight's Customer Success and Support services are provided at no charge. These services are free and part of BitSight's complete offering to make you successful.

Your Customer Success Manager (CSM) is your trusted advocate to ensure you realize maximum value with BitSight. They will guide you on the development of strategic and tactical roadmaps, understand your long and short-term needs, advise you on new product features, and help you achieve your strategic objectives.

From onboarding and adoption through operationalization and scaling, your CSM will be your partner to ensure you meet your goals. Through our experience with over 800 customers, we know what you need to successfully reduce risk across your business ecosystem.

Additionally, BitSight Academy is available to you to meet your on-demand education needs, from initial onboarding training to just-in-time eLearning videos, webcasts, podcasts, and more.

100% Customer Focus

Proactive Partnership BitSight

Proactive Partnership

Take advantage of a dedicated team to help you achieve your security and risk goals.

Live Chat BitSight

Live Chat

Instantly connect with a Customer Support team member using our live chat feature whenever you need them.

Personalized Onboarding BitSight

Personalized Onboarding

Experience customized care with personal on-boarding and regular check-ins.

Rapid Response BitSight

Rapid Response

Our response and resolution times for tickets are in the 90th percentile for all SaaS companies.

BitSight Academy

On-demand Learning

Personalize your education plan by using BitSight Academy to learn anytime, anywhere, at your own pace.

View Data Sheet

Improve Vendor Collaboration

Learn how BitSight’s Enable Vendor Access feature allows customers to have data-driven,
evidence-based conversations, making vendor risk management a more collaborative process.

This feature gives your vendors free access to the BitSight portal, plus a Customer Success
Manager to help your vendors understand and remediate risks.

 

 

View Data Sheet

Meet Some of Our Customer Success Team Members

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Maggie Fitzgerald

Customer Success Manager

Location: Boston, MA

As a Customer Success Manager, Maggie is responsible for ensuring high levels of satisfaction, adoption, and expansion of the use of BitSight products. She loves working closely with customers and internal teams to engage customers and help them find the greatest value in their investment. 

For fun, Maggie enjoys trying out new restaurants with a book in hand or a group of friends! 

David Gardner Sr. Customer Success Manager at Bitsight

David Gardner

Sr. Customer Success Manager

Location: Boston, MA

David has spent many years working as a Sales Engineer and Tech Support at tech startups. He has been with BitSight since December of 2015 and is passionate about helping customers get the full value of BitSight. 

"My favorite thing about working at BitSight is helping new customers understand new ways of utilizing our tools that they hadn’t even considered prior."

Meet the team

Our Global Presence

BitSight Boston Office
Boston, MA, USA
BitSight Office Raleigh, NC
Raleigh, NC, USA
BitSight Office Lisbon, Portugal
Lisbon, Portugal
BitSight London, England
London, England

“BitSight has been great to work with, they are always very responsive and have one of the best post-sales support teams 
I have worked with.”

Director, IT Security in the Finance Industry at a $3B - $10B organization
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