BitSight's Customer Success and Support services are provided at no charge. These services are free and part of BitSight's complete offering to make you successful.
Your Customer Success Manager (CSM) is your trusted advocate to ensure you realize maximum value with BitSight. They will guide you on the development of strategic and tactical roadmaps, understand your long and short-term needs, advise you on new product features, and help you achieve your strategic objectives.
From onboarding and adoption through operationalization and scaling, your CSM will be your partner to ensure you meet your goals. Through our experience with over 800 customers, we know what you need to successfully reduce risk across your business ecosystem.
Additionally, BitSight Academy is available to you to meet your on-demand education needs, from initial onboarding training to just-in-time eLearning videos, webcasts, podcasts, and more.
100% Customer Focus
Take advantage of a dedicated team to help you achieve your security and risk goals.
Instantly connect with a Customer Support team member using our live chat feature whenever you need them.
Experience customized care with personal on-boarding and regular check-ins.
Our response and resolution times for tickets are in the 90th percentile for all SaaS companies.
Personalize your education plan by using BitSight Academy to learn anytime, anywhere, at your own pace.
Improve Vendor Collaboration
Learn how BitSight’s Enable Vendor Access feature allows customers to have data-driven, evidence-based conversations, making vendor risk management a more collaborative process.
This feature gives your vendors free access to the BitSight portal, plus a Customer Success Manager to help your vendors understand and remediate risks.
Meet Some of Our Customer Success Team Members
Customer Success Manager
Originally from Albany, NY, Patrick moved to Massachusetts to attend Holy Cross where he was a double major in economics and psychology, and still found time to play baseball. He has been living in Boston ever since. Prior to BitSight, Patrick worked at Veracode in Burlington, MA, where he had multiple Customer Success roles spanning across many different account types and sizes.
"Some of the largest companies in the world look to BitSight for instruction on how to manage third party risk. Because Security Ratings are a relatively new industry, and BitSight is the leader in this industry, I am challenged on a daily basis to provide our customers with this guidance."
Sr. Customer Success Manager
Nurah’s professional experience includes working at EverQuote and HubSpot, where she managed customer relationships. Although her background includes IT, retail, and analytics, her passion lies in helping clients grow and see success. Outside of work, Nurah is an avid traveler and a huge foodie—she loves to cook and enjoys craft cocktails and whiskeys (especially scotch from the Highlands).
“I enjoy the constant release of new product features that our Product team pumps out. Some are the result of the feedback we get from our customers, so it’s a great feeling to close the loop with customers and working with them to get more from the product.”
Sr. Customer Success Manager
David has spent many years working as a Sales Engineer and Tech Support at tech startups. He has been with BitSight since December of 2015 and is passionate about helping customers get the full value of BitSight.
"My favorite thing about working at BitSight is helping new customers understand new ways of utilizing our tools that they hadn’t even considered prior."
Our Global Presence
Boston, MA, USA
Raleigh, NC, USA
“BitSight has been great to work with, they are always very responsive and have one of the best post-sales support teams I have worked with.”
Director, IT Security in the Finance Industry at a $3B - $10B organization